Phone Carrier, SMS, and Email Charges

How We Bill The Carrier Charges

As we’re built on top of HighLevel, the carrier charges depend on HighLevel’s LC Phone system, which is somewhat similar to Twilio’s pricing. 

Here’s how the pricing goes:

Messaging Service – SMS

The cost of sending or receiving text messages (SMS) depends on how long the message is. Here’s the pricing for the US and Canada:

Sending SMS: $0.0079 per segment

Receiving SMS: $0.0079 per segment

Messaging Service – MMS

The price for multimedia messages (MMS) also depends on the message’s length. Here’s the pricing for the US and Canada:

Sending MMS: $0.0200 per segment (from local and toll-free numbers)

Receiving MMS: $0.0100 per segment (to local numbers), $0.0200 to toll-free numbers

Voice Calls

For phone calls, the cost depends on how long you talk. Here’s the pricing for the US and Canada:

Making a call: $0.0140 per minute (from local and toll-free numbers)

Receiving a call: $0.0085 per minute (to local numbers), $0.0220 to toll-free numbers

Voice calls to Alaska and Yukon Territory are free. For other countries, the pricing follows Twilio’s rates.

Additional Charges

Some extra features have their own charges, like:

  • Client Minutes for Calling
  • Call Recording
  • Answering Machine Detection
  • Voicemail drops
  • Conference Calls
  • Carrier Charges

Sometimes, the recipient’s carrier adds extra fees to SMS. These charges, plus the SMS fee, make up the total cost. Long code SMS might have additional charges depending on the carrier.

Email Verification

We charge $2.50 per 1000 verifications for verifying email addresses.

Email Pricing

We offer email services at $0.675 for 1000 emails, which is cheaper than most other providers. Compared to MailGun, we save you $0.125 per 1000 emails.

Note: Please be aware that the charges mentioned above are subject to change in accordance with any updates to HighLevel’s pricing structure. We are committed to keeping our customers informed of any changes that may affect pricing, ensuring transparency and clarity in all our dealings. Rest assured, any modifications to the pricing will be communicated promptly to our valued customers to ensure continued satisfaction with our services.